FAQS

Step 1: Browse our quality range of Australian made storage sheds here in the online store and pick the one that suits your needs best.

Step 2: Choose the delivery option which works best for you on the product page. You can select Depot Delivery which is cheaper or even free of charge on some products or Home Delivery which comes at a small fee.

Step 3: You can also customise your purchase by adding accessories to your shed. For example you can add windows, skylights and shelving depending on what the product offers.

Step 4: Once you have completed the above and reviewed your order, move onto payment. You can pay for your shed via Visa or MasterCard, PayPal, bank transfer, personal and business cheque or money order.

We'll process your order within one business day if payment received and your order will be on its way to you in no time.

And that’s how easy it is to shop at gardensheds.com.au

You have two options for delivery at gardensheds.com.au. Option one, which is the most popular is our depot delivery service because its cheaper or even FREE on some products. Option two is home delivery where we can drop it off at your home for a delivery fee.

For more information about our options visit our delivery page here.

If you have any questions before, during or post purchasing your product with us, you are able to contact us in a number of ways:

  • Online customer chat
  • Give us a call on 1300 920 219 or 07 3053 5768
  • Fill out the contact us form on the contact page
  • Send us mail, to PO Box 4466, Forest Lake, 4078, QLD, Australia

For more details on how to contact us please visit our Contact Us page.

We have a wide range of garden sheds available in our store.

  • Ranging from small to large garden sheds
  • Workshops & Utility sheds
  • Pool Pump Covers & Bike covers
  • Carports
  • Garages

Please chat to our friendly customer service team to find the right size for your needs.

On this site we accept the following methods of payments:

  • Visa or MasterCard
  • PayPal
  • Direct Debit
  • Cheque
  • Money Order

You can choose your payment method on the checkout page and if you need further assistance please contact us.

What information you will need to share - When an order is placed on this website, we ask for your details such as- name, email, phone number, address and credit card details (if paying by credit card). We need this to process and fulfil your order successfully.

How do we protect your information - we use secure server software (SSL) which encrypts all information you input before it is sent to us. Furthermore, all of the sensitive customer data we collect is protected by several layers of encryption and several layers of security to prevent unauthorised access.

What happens to your Credit Card Details - All credit card payments are processed securely through the PayPal PayFlow Pro Gateway system.

What are Cookies & do we use them? - "Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personal identifying information. They allow you to place your online order and to login once you are subscribed. You will need cookies enabled to use the gardensheds.com.au online store.

Permission - By using our website, you give consent for the collection and use of this information to gardensheds.com.au. For more information please visit our Privacy page

Payment Gateway Info - None of your payment details are stored. Credit Card payments are made directly through a 128 bit SSL Encryption software to ensure your personal details are kept safe.

Products supplied on gardensheds.com.au are all Australian made and manufactrered by local suppliers. They are tested and all meet industry standards to ensure you are protected from inferior products.

All our products come with a warranty depending on the model. You can find warranty between 15 - 20 years warranty.

See our warranty page for more details.

The assembly is very easy! The manufacturer has done a great job in perfecting their Fasttrak assembly system. All products are supplied with easy to follow assembly instructions and most components are marked with individual part numbers, which are also clearly identified throughout the instructions.

At Gardensheds.com.au we do offer the following on most our prodcucts wether it is damange in transit, you made the wrong choice etc.

  • Exchanges
  • Returns
  • Replacement products/parts

However there are certain terms and conditions which need to be met before we can organise any of the above so please read about the details on our policy page: http://www.gardensheds.com.au/payment-and-returns-policy

Please note that garages, carports and workshops are manufactured to order and the manufacturers do not accept returns for those items. Please contact us if there are any issues.

If you need to organise a return please contact us any time.

"Stock Available" means the manufacturer has the steel and parts ready to manufacture the shed. Sometimes with popular models they run out of steel for the stock, so it is classified as "stock unavailable".

The product is then unavailable for manufacturing until the steel has been ordered in. We manufacture these products to order so they are straight from the factory and not sitting in the box and at risk of damage in a warehouse. Many people choose to customise their orders so again it is best we manufacture and pack all the parts based on per order, at the time of purchase.