GardenSheds.com.au Payment and Return Policy

PAYMENT TYPES


 

We understand everyone has a different preference to how to purchase products online, which is why we have done our best to offer a few options.

Please review the available payment methods below before shopping for your product.

Credit Card

You can make a payment for your purchase using either a VISA or MASTERCARD. It is an easy and secure way to pay through our secure server. You can also call us on 1300 920 219 to place your order over the phone.

PayPal

Another popular method is making payment through PayPal. You can use this option if you have an account and even if you don't. It’s a secure online payment processing service.

Direct Debit

If you prefer you can also transfer payment from your bank account to our account using the details below:

Account Number: 248090783
BSB: 014-701
Account Name: Cheap Sheds Pty Ltd
Institution: ANZ

Please use your first initial and last name or your invoice # as the reference for your payment.

Bank account is screened for payments twice a day and orders are processed immediately.

Cheques

We also accept cheques (personal or business). Please make the cheque payable to Cheap Sheds International Pty Ltd and post to PO Box 1581 Browns Plains 4118 QLD along with the details of your order and your contact details.

Money Order

If you wish to pay by Money Order, please address it to:

Cheap Sheds International Pty Ltd
PO Box 1581 Browns Plains
4118 QLD

 

RETURN & REFUND POLICY


Here at GardenSheds.com.au we do our best to provide you with all the information you require to make informed decisions about purchasing our products. We go the extra length to ensure our images are as clear as possible and the specifications provided are accurate.

However, we do understand that sometimes you may purchase a product and want to change it. If you made a wrong colour or size selection you can send the item back to us in its original condition and packaging. Each supplier has different return policies so please take note on the details below.

Spanbilt

RETURN (Return policy as of January 2019)

Garden Sheds: Cancellation of an order for Garden Sheds after manufacture and dispatch will incur a 25% restocking fee of the retail price plus the freight cost incurred forreturn of the goods. Product returned must be received in a saleable condition.

Custom Made Product: Products that have been manufactured to individual specifications are not returnable.

Carports, Smartlockers and Workshops: These large products are manufactured to individual specifications and as a made to order product are not able to be cancelled once manufacture has commenced.

Replacement/faulty: Where product supplied is damaged in transport or found to be faulty we will provide a replacement, free of charge, of the damaged or faulty components or product in a timely manner.

Goods assessed to be damaged by misuse or accident outside the control of Spanbilt will incur a charge for any replacement components or product.

EXCHANGE 

If you realise you made a wrong choice we are happy to help exchange the product, all you have to do is follow these steps:

  1. Send it back in its original condition and packaging (to the factory in Brisbane QLD) within 7 days of receiving the item.
  2. Send us an email requesting an exchange and the details of what product you are after. Our customer service team are here to help you find what you need.
  3. When we receive your product we will change it for you. 

Note: Product returned must be received in a saleable condition. The freight charges are to be covered by the customer and please be aware that there may be a 25% (of the purchase price) restocking fee.

REFUND

  1. Send the item back to us in its original condition and packaging (to the factory in Brisbane QLD ) within 7 days.
  2. Inform us of your decision by contacting our team via email or call us.
  3. We will refund the monies to you within 1 week of us receiving the item returned in a satisfactory manner.
  4. Refund will be credited to your credit card in the same manner as payment was made to GardenSheds.com.au. We will notify you personally by email once the refund has been completed.

 

Keter, Stilla and Duramax

RETURNS & REFUND (Returns Policy as of January 2019)

You may cancel an order if its incorrect or due to change of mine. However the following conditions apply:

  1. Freight charges back to the warehouse will apply and covered by customer.
  2. A 15% restocking fee will be deducted from your refund.
  3. Goods have to be back in our warehouse within 30 days.

REPLACEMENT & MISSING PARTS

Once you have received your product you must check off all the parts in the package using the part list provided in the box.

Taking this step will ensure you have everything you need before you assemble the product. There is nothing worse than setting aside a day for the project and discovering a part is missing.

Missing or Damaged parts must be reported immediately.

For damaged parts customers must provide photos of damaged parts to our team and we will seek a fast turn around for replacements to be sent

If you are missing parts, please make a list of what you have found not in the kit and email it to our team who will make sure they are packed and sent by the suppliers factory at the soonest availability.

To avoid any disappointment (in the rare case a part is missing or damaged) please set aside time to check your product upon receiving it.

Keep in mind you have 30 days upon receiving the product to report a missing part with Cheap Sheds.

However, if you are in this situation and it’s beyond 30 days after receiving your product, please still contact us to see if we can assist you with finding you a solution.

 

Durabuilt/EasyShed

RETURNS & REFUND (Returns Policy as of January 2019)

You may return most new, unopened items within 30 days of delivery for a refund. The refund will be your product price less a 30% restocking fee (your shed is made specifically to your specification) less the cost of shipping, this will vary according to the weight of the item. Refunds are via cheque only.

We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

Please note that garages, carports and workshops are manufactured to order and the manufacturer will not accept returns for those items.

 

REPLACEMENTS


Where products supplied are damaged in transport or found to be faulty please send us a request and we will notify the manufacturer immediately to arrange for replacements to be sent out.

You have 30 days upon receiving the product to report a missing part Gardensheds.com.au. However, if you are in this situation and it’s beyond 30 days after receiving your product, please still contact us to see if we can assist you with finding you a solution.

Goods assessed to be damaged by misuse or accident outside the control of the suppliers will incur a charge for any replacement components or product.


EXCEPTIONS


Products that have been manufactured to individual specifications are not returnable. (customer made).

Garages, carports and workshops are manufactured to order and the manufacturer does not accept returns for those items. Please contact us if there are any issues.

GardenSheds.com.au may update / change its privacy policy over time as it is reviewed to be in line with customer expectations and legislative changes.

Please contact us on info@gardensheds.com.au if you have any questions regarding returns.